Iskustvo
Junior
Angažman
Puno radno vrijeme
Rok prijave
Istekao
O kompaniji
Mplus grupa oformljena je od strane evropskih lidera u okviru Business Proces Outsourcing (BPO) industrije. Samim tim, dugogodišnje lokalno poznata Trizma se priključila istoj.
Naša mreža okupila je preko poznavaoce preko 30 jezika i saradnike u preko 56 zemalja.
Negujemo radnu atmosfteru gde svako može da pokaže ideje i razvija se u smeru svoje vizije. Verujemo u vrednost raznolikosti, kao i učenje kroz deljenje iskustava.
Ukoliko govorite i jezike kao što su: engleski, nemački, italijanski, španski, francuski, grčki, portugalski, turski i mnoge druge, a usput razumete koliko znači iskrena i profesionalna podrška (i vama i korisnicima) prosledite nam svoj CV i postanite deo našeg tima. Verujemo da će te se pronaći u našem dinamičnom i multikulturalnom okruženju.
Naš focus je inovativan pristup u pružanju outsourcing usluga i poboljšanje različitih poslovnih procesa za naše klijente, sa fokusom na korisničku podršku. Takođe radimo na različitim aktivnostima u okvru operacija, koordinacije procesa i data analyticsa.
Opis posla
Are you proud of your English language communication as well as problem-solving skills? Would you describe yourself as a tech-savvy person with the ability to absorb and retain information quickly? If so, you would be a perfect fit for our Help Desk Specialist position!
While providing quality technical support and presenting ideas in user-friendly language, your main duties would be:
- Talking customers through basic problem-solving processes
- Ensuring that customer faults are being worked in a manner that will result in the achievement of customer Service Level Agreement's and customer satisfaction
- Troubleshooting undocumented problems
- Allocating workload, assisting new employees and providing feedback for improvement
- Understanding the end to end processes that underpin quality customer service
- Conducting service audits
Kvalifikacije
What we expect from you:
- High school diploma
- Technical degree in Computer science or higher level of IT knowledge
- Fluency in speaking and writing of English language
- Advanced knowledge level of Windows OS
- Ability to troubleshoot hardware and software issues
- Experience in some of the following fields is preferred: General IT HW/SW installation and maintenance, MS OS installation, connection equipment and networking, web environment or similar
- Analytical and problem-solving attitude
- Exceptional customer service orientation and team spirit
- Wilingness to work flexible shifts
Dodatne Informacije
What you will get from us:
- Remote or hybrid model of work
- Competitive and regular earnings
- Opportunity to develop skills through paid training
- Work in a large, international team
- Advancement opportunities/Career development
Application deadline: 31.12.2023
There is no need for previous experience, as long as you are ready to learn and have fun during that process!
If you want to give yourself a try in the new role, apply and join us!
Only shortlisted candidates will be contacted. Good luck!
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