Systems Administrator

What you will do in this role:

• Prioritize and manage issues of varying complexity and criticality; respond to and own support tickets of technical nature, as well as troubleshoot, diagnose and resolve support tickets and questions independently
• Assist Systems Operations and Data Center Management with the daily operations/maintenance of production systems and participate in projects to automate and improve current processes
• Perform planning, configuration, deployment and maintenance work associated with the production environments supporting our CDN and dedicated hosting and cloud storage products
• Maintain various linux services (apache, mysql, haproxy, memcached, redis, mongodb, postgresql, varnish) and other custom services
• Bash scripting in order to automate tasks
• Respond to and own support tickets of technical nature, as well as troubleshoot, diagnose and resolve support tickets and questions independently, occasionally partnering with other colleagues
• Perform systems administration tasks associated with implementation, migration and deployments utilizing remote hands
• Identify areas for process and efficiency improvement within Systems Operations; recommend solutions and assist in overseeing implementation
• Create and maintain detailed documentation
• Monitor various systems capacity and provide analytics & forecasts for added or reduced capacity as required
• Test and apply new or updated software, patches, (selfwritten) Shell scripts, replications, backups, following procedures
• Participate in our on-call rotation

What you will bring to this role:

• Bachelor degree in IT, Engineering and/or a related field
• 3-5 years of systems automation experience with command line tools (awk, sed, grep, etc.) and one or more scripting languages (Bash, Perl, Python, etc.)
• Written and verbal fluency in English
• Experience including in managing Linux/Unix platforms in these functions: DNS/ADS, RAID, system configuration and administration
• Thorough understanding of TCP/IP and strong understanding of load balancing clusters, SLB, firewalls, ISPs, switches, routers, etc.
• Must possess strong documentation skills using online documentation tools such as a wiki; experience using an operational ticketing system to record changes and work history details such as Kayako, Team Support, OTRS or Service Now
• Ability to work under pressure and to easily flow with changes to priorities and projects
• Highly responsible, self motivated, and able to thrive in an energetic, fast paced, high-performance environment

Bonus:

• Experience securing systems running Linux operating systems is highly preferred
• RHCE and LPI certificate is considered a plus

The Position:

• This is a full-time position, for candidates located in Croatia and Bosnia.