Delivery Support Associate - German language


Puno radno vrijeme
Rok prijave
još 18 dana

O kompaniji

Mplus is the fastest-growing BPO solutions provider in Europe with over 15 years of experience in multiple industries and more than 12,000 professionals across 36 locations in 14 countries. With a sharp focus on turning every customer contact into added value, Mplus delivers a 360° approach to customer experience design through its flexible customer experience solutions, best-in-class BPO services, and in-house process optimization technologies that are tailored to meet the demands of the ever-changing environment.

Opis posla

Warm, polite, outgoing? Good German speaking and writing skills? Raise your hand if that is YOU! We are looking for people who are hungry to learn new things and want to support our clients, but most importantly, want to provide world-class customer service!

In our Support team there is no typical day, and to be successful in the Delivery Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our client. Your main duties and responsibilities will be assisting our customers, restaurants and Courier Partners, via phone, email, and chat, and making sure everything runs smoothly. Also, you will be encouraged to develop our support function together with the team.


What we expect from you:

  • German and English language: Advanced level of knowledge
  • Customer-oriented: Our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time.
  • Team player: Work with a diverse team of fellow Support Associates!
  • Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience.
  • Personal Touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must!
  • Tech-savvy: Meaning quick with computers!
  • Flexible: Our operation is running seven days a week, so this role also requires you to be able to work on weekends

Dodatne Informacije

What you will get from us:

  • Remote work
  • Possibility of part-time (20 hours per week) or full-time employment (40 hours per week)
  • Indefinite-term contract
  • Competitive and regular earnings
  • Opportunity to develop skills through paid training
  • Work in a large, international team

There is no need for previous experience, as long as you are ready to learn and have fun during that process!
If you want to give yourself a try in the new role, apply and join us!
Only shortlisted candidates will be contacted. Good luck!

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