OneContact

Remote Customer Support Representative

CRMJiraSupportSalesforce

Iskustvo
Junior, Medior
Angažman
Puno radno vrijeme
Rok prijave
još 3 dana

O kompaniji

We are a husband and wife team who started our entrepreneurial journey more than 10 years ago by launching our first successful outsourcing project. Our dedication, teamwork and our mantra that failure is not an option led us to launch our office in North Macedonia in 2016. Today, our journey includes teams members from Albania, Bosnia and Herzegovina, Brazil, Canada, North Macedonia, Kosovo, and Pakistan

Opis posla

Roles & Responsibilities:

  • Respond promptly to customer inquiries via phone, email, and chat regarding product-related issues, service questions, and general inquiries.
  • Efficiently log and manage support cases received through various channels, ensuring accurate and detailed documentation.
  • Conduct outbound calls to customers as necessary, providing assistance and ensuring customer satisfaction.
  • Update and maintain customer information in the customer service database during and after each interaction.
  • Collaborate with the management team to stay informed about company processes, policies, and product updates.
  • Monitor call queues to ensure timely assignment and resolution of customer support cases.
  • Address backlog support cases, liaising with internal team members for necessary follow-ups.
  • Manage various types of cases, including but not limited to Portal access requests, password resets, documentation requests, and operational metrics tracking.
  • Oversee and update contact lists for organizations collaborating with the company.

Kvalifikacije

  • 1-2 years of experience in effectively managing and resolving support tickets.
  • Proficiency in using ticketing systems such as Zendesk, Jira, or equivalent.
  • Preferable experience with CRM systems like Salesforce
  • Fluent in spoken and written English.
  • Strong multitasking abilities with a positive attitude towards problem-solving.
  • Previous experience working in a software company.

Dodatne Informacije

What We Offer

  • An Attractive Salary Package + Benefits
  • 100% Remote Work - Work From Anywhere
  • Working with an International Team
  • Opportunity To Learn & Develop New Skills
  • Standard 8 hour shift falls between 9 AM - 5 PM EST (US/Canada)

Oglas istekao? 

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