premium

goUrban

Customer Success Agent

Support

Iskustvo
Junior, Medior, Senior
Angažman
Puno radno vrijeme
Rok prijave
još 14 dana

O kompaniji

About goUrban

At GoUrban, we're all about reshaping mobility. As a leading B2B SaaS startup, our platform is the driving force behind the mobility transformation. We empower operators around the globe to offer sustainable and efficient transportation options that make a real impact on millions of lives. Our mission goes beyond just advancing technology; we aim to drive a significant shift in how cities move. When you join us, you're becoming part of a dynamic team dedicated to innovating for a flexible and cost-efficient future of mobility. We're passionate, we're ambitious, and we're making a difference.

Opis posla

Role Overview

We are seeking an experienced and highly motivated Customer Success Agent to join our team in Banja Luka. In this role, you will ensure that our customers achieve their desired outcomes while using our software. Your primary focus will be on onboarding, advanced customer support, product advocacy, data analysis, and customer training.

Key Responsibilities

Onboarding
  • Guide new customers through the initial setup and configuration of the software.
  • Conduct training sessions and webinars to educate users on key features and functionalities.
  • Your goal will be to keep the onboarding time as efficient as possible and help achieve the best possible results when launching the sharing service with our software.

Product Adoption

  • Act as a point of contact for advanced product questions for our account managers and customer support team.
  • Solve issues via email, phone, or chat promptly and effectively.
  • Work closely with account managers and customer support to troubleshoot product usage problems and provide solutions
  • Your goal will be to keep the customer satisfaction high.

Product Advocacy

  • Analyze customer usage data to identify trends, potential issues, and opportunities for improvement.
  • Monitor customer health scores to identify at-risk customers.
  • Understand the factors that increase the NPS score and nurture them.

Customer Training and Education

  • Provide ongoing education and resources to help customers maximize the value they get from the product.
  • Organize workshops, webinars, and create educational content such as guides and FAQs.
  • Make sure people are using the features properly and have implemented our software well into their day-to-day operational processes.

Kvalifikacije

REQUIREMENTS

Experience: Previous experience in customer success or a related field.

Skills:

  • Excellent verbal and written communication skills in English.
  • Strong analytical and problem-solving abilities.
  • Proficiency with data analysis and reporting tools.
  • Attributes: Empathy to understand customers and gather information internally, strong organizational skills, and the ability to thrive in a fast-paced environment.
Education: Relevant experience is essential;

Dodatne Informacije

Why Join Us?

Innovative Environment: Be part of a forward-thinking mobility tech startup that's shaping the future of urban transportation.
Career Growth: Opportunities for professional development in a fast-changing industry.
Unique Opportunity: Directly influence decisions and work on a product that has a tangible impact on urban mobility.
Dynamic Team: Work with a passionate and dedicated team committed to making a difference.
World-Wide Customer Base: Work with customers in the Middle East, Europe, and the US.
Competitive Compensation: Starting salary of 1500€ per month, with potential increases based on experience.
If you're passionate about urban mobility and have the account management skills and experience to excel in this role, we want to hear from you! Please send your resume via our form. We will get in touch with you shortly!

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