Technical Support Consultant (Bosnia and Herzegovina)

What you will do:

• Provide exceptional technical support via calls, chats, and emails;
• Resolve support inquiries of various difficulties;
• Gather data to ensure the required technical info is collected to resolve even more complex tickets;
• Gather required technical information to ensure the resolution of complex cases;
• Ensure customers' satisfaction with any interaction;
• Maintain working knowledge of our client's products and services;
• Securely work with customers' sensitive information;
• Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues

What you need to succeed in this role:

• Excellent English communication skills (at least C1 for both spoken and written);
• 2+ years experience from a similar customer facing position;
• Experience with HTML, CSS, Regular expressions, JavaScript;
• Knowledge of help desk systems (Jira / Service Desk / Zendesk / Freshdesk);
• Knowledge about consent management solutions and the related legislations;
• Strong troubleshooting and problem-solving skills, attention to detail;
• Customer-oriented and responsible attitude;
• Excellent interpersonal skills.

Will be a great plus:

• Knowledge on WordPress and Google Tag Manager;
• Degree in computer science or information technology

Benefits and Perks:

• Flexible schedule;
• Opportunity to work fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Good bonuses for referring friends;
• Paid intensive training and probation;
• Work-life balance;
• Responsive management interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development