SupportYourApp

(Networking) Technical Support Consultant (Bosnia and Herzegovina)

AzureCloudSupport

Iskustvo
Junior, Medior, Senior
Angažman
Puno radno vrijeme
Rok prijave
još 16 dana

O kompaniji

SupportYourApp is a Support-as-a-Service company that provides customer support services for growing startups and tech companies around the globe. We work with clients from 30+ countries and speak 50+ languages.

We are a family of like-spirited people determined to make the world a happier place, one satisfied customer at a time. We treat our team like our clients, surrounding them with an unlimited care, individual approach, and a wholesome positive experience.

Opis posla

Passionate about the latest trends in Tech?

What if you had a chance to be a part of the world's leading Hardware, Software or SaaS solutions? Imagine team-mates who speak 40+ languages and have the most diverse professional and cultural backgrounds.
Join our team as a Technical Support Consultant to kick-start your carrier in Tech. Get the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe. Excited? Let's see what it takes.


What you will do:

  • Always be up-to-date with the cutting-edge technology;
  • Apply the latest and greatest customer happiness practices;
  • Provide omni-channel support (via phone, email, chat, social media);
  • Communicate with developers and other departments of various IT-companies;
  • Become a product expert and constantly grow

Kvalifikacije

Requirements:

  • Fluent English;
  • Experience in Technical/Customer Support;
  • Strong troubleshooting skills;
  • Technical background related to networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking);
  • Basic understanding of cybersecurity, working experience with ISP;
  • Customer oriented and responsible attitude

Dodatne Informacije

Will be a great plus:

  • Experience with Zendesk or similar CRM system;
  • Experience with engineers;
  • Technical background

Benefits:

  • Remote work;
  • Flexible schedule;
  • Competitive compensation;
  • Financial and professional growth;
  • Paid intensive training and trial period;
  • Great management with no bureaucracy;
  • Good bonuses for referring friends (referral program)


Who are we?

SupportYourApp is a Support-as-a-Service company that provides customer support services for growing startups and tech companies around the globe. We work with clients from 30+ countries and speak 50+ languages.
We are a family of like-spirited people determined to make the world a happier place, one satisfied customer at a time. We treat our team like our clients, surrounding them with an unlimited care, individual approach, and a wholesome positive experience.

Oglas istekao? 

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