SupportYourApp

(fluent English) Account Manager (Bosnia and Herzegovina)

Remote |Sarajevo

Jira PowerShell

Iskustvo

Junior, Medior, Senior

Angažman

Puno radno vrijeme

Rok prijave

još 6 dana

O kompaniji

SupportYourApp is a Support-as-a-Service company that provides customer support services for growing startups and tech companies around the globe. We work with clients from 30+ countries and speak 50+ languages.

We are a family of like-spirited people determined to make the world a happier place, one satisfied customer at a time. We treat our team like our clients, surrounding them with an unlimited care, individual approach, and a wholesome positive experience.

Opis posla

You want to:
Take part in the new clients' integrations;
Simultaneously manage clients from a diverse list of industries;
Maintain constant communication with support teams and clients;
Make sure that support processes in teams are built according to the company's and clients' standards (KPIs/SLAs/QA);
Assist clients with improving their customers' support experience, incl. strategic planning and product development analysis;
Maintain security standards within teams and also on the client's side;
Proactively mediate and resolve any clients' and consultants' concerns etc.;
Monitor service quality via internal or external Quality Assurance platforms;
Monitor team discipline and ensure corporate culture within the team;
Generate and maintain internal product documentation, ensure that legal and financial agreements are upheld by clients;
Assist with hiring ideal candidates for your clients, train Team Leads, and set training for consultants;
Help talented people from your teams grow and develop professionally;
Work with diverse cultures and countries, and meet wonderful people;
Find a permanent place to grow professionally;
Be a leader, not a manager

Kvalifikacije

You are:
Fluent in English (C1-C2 levels);
1+ years of experience in a similar position or 2+ years experience in customer support;
Critical thinker and problem-solver (worked with various professional business tools such as Keynote, PowerPoint, and Excel);
Experienced with Intercom, Zendesk, Freshdesk, Hubspot, Aircall, or any other customer support platform and their analytics dashboards;
Knowledgeable in Key Performance Indicators and SLAs in customer support or has familiarity with data analysis and statistics;
Team player who worked on cross-departmental projects for further service delivery enhancements;
Skilled in time management and has experience working with time management platforms (Wrike, Monday, Asana, Jira etc.);
Having great interpersonal and communication skills (knowledge of Google Suite and/or Zoom functionality), excited about communicating with people;
Excellent at organizing and multitasking, being able to work with several clients at the same time;
Having a track record of taking responsibility;
Love people and new technologies

Dodatne Informacije

Benefits:
Competitive monthly rate in USD;
Business hours;
Opportunity to work remotely;
Financial and professional growth;
Paid intensive training and trial period;
Great management with no bureaucracy;
SupportYourApp Medical Policy

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SupportYourApp

(fluent English) Account Manager (Bosnia and Herzegovina)

O kompaniji

Opis posla

You want to:

Kvalifikacije

You are:

Dodatne Informacije

Benefits:

Slični Oglasi

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