Technical Account Manager

• You will acquire and maintain detailed knowledge of all DataMiner features.
• You will take ownership of the full technical implementation of your projects.
• You will become your customer’s primary contact for all technical matters related to your projects.
• You will have to fully understand all aspects related to the functional and technical specifications of your projects.
• You will ensure sufficient documentation of all technical requests to other Skyline departments to guarantee the efficient implementation of all technical aspects of your project.
• You will troubleshoot all technical issues that affect project delivery.
• You will perform quality assurance from a functional perspective on all technical features in your projects.
• You will create and maintain all required project documentation for acceptance, hand-over, and internal presentation procedures.
• You will identify potential commercial opportunities and notify the appropriate Sales Manager.

What skills .do you require ?

• No doubt you know your way around code. But let's dig a bit deeper into the various technical skills you'll need to get started as a Technical Account Manager.
• Profound knowledge of HFC broadband, IPTV, broadcast and satellite systems
• Profound knowledge of TCP/IP (firewalls, routers, …), multithreading, web services, and .Net Remoting
• Experience with HTML, XML, client-server systems and SNMP
• Familiar with software programming
• Strong affinity with MS Windows operating systems
• Knowledge of MySQL and Apache Cassandra is an asset

Your [ competencies ]

• You'll be working in a highly technical environment prone to constant change and evolution. On top of that, you'll have to collaborate with a great many (marvelous) people. All very exciting! But it also calls for a special kind of mind- and skillset.
• You are a fast learner and adapt quickly to new situations.
• You have a positive can-do attitude.
• You are communicative and have effective interpersonal and organizational skills.
• You think logically and always keep the client's needs in mind.
• You have natural technical insight and are passionate about the benefits of software technology.
• You can work independently and prioritize tasks.
• You have good verbal and written communication skills in English.
• You have a bachelor’s, master’s or doctorate degree in ICT, Software and/or Telecom.