Marvelsoft

TECHNICAL SUPPORT ANALYST

C#Linux

Iskustvo
Junior, Medior, Senior
Angažman
Puno radno vrijeme
Rok prijave
još 15 dana

O kompaniji

Marvelsoft is a fintech company that specializes in the creation of solutions for management and execution of most sophisticated trading workflows in real time with technology that enables users to manage the order flow more efficiently, meet new financial targets and optimize the management of current assets.
The company was founded in 2004 and is now headquartered in Hong Kong with the Research & Development office being in Bosnia & Herzegovina.
EXPERTS IN SOPHISTICATED EXECUTION & ORDER MANAGEMENT
GLOBAL PRODUCT TRACK RECORD & PRESENCE
USED BY GLOBAL AND REGIONAL DESKS IN 20+ COUNTRIES
PLATFORMS LOCALIZED AND USED FOR TRADING ON 50+ EXCHANGES
AGILE SERVICE DELIVERY FROM ENTERPRISE TO SAAS
INTEGRATIONS WITH TOP GLOBAL EXECUTION PLATFORMS & TRADING NETWORKS
OFFER TAILORED EDGE TO EXECUTION

Opis posla

Responsibilities:


• Build up and maintain a knowledge of the Marvelsoft software, configuration files, integration, and business flows to assist in issue investigation
• Be involved in application system checks, identifying and resolving issues before they impact our customers (first-line support)
• Escalate issues to team leaders, business, and management as appropriate
• Attend, and coordinate technical sessions with current and potential clients
• Respond to client email and phone requests
• Investigate and resolve reported issues
• Prioritize, log, and keep issues up to date on the issues tracking system

Kvalifikacije

Requirements:


• Effective in a team, able to develop and maintain good relationships to complete tasks successfully
• Excellent communication skills and customer focus
• Ability to create and maintain strong working relationships both with customers and internally
• Desire to learn both technical and business aspects of customer workflows and the broad range of functions delivered across all aspects of Marvelsoft software
• Ability to troubleshoot and approach problem-solving in a logical manner
• Ability to communicate confidently and concisely using business acumen
• Computer Science or IT-related degree
• Technical knowledge or experience in the following areas:
– Linux (CentOS or Redhat Enterprise preferred)
– One or more programming/scripting languages (e.g., Linux Shell script, Visual Basic, C#)
– Time-series databases (preferably InfluxDB)
• Excellent written and spoken communication skills in English

Dodatne Informacije

Appreciated skills:

• Familiarity with the global marketplace and trading sector
• Familiarity with FIX protocol
Marvelsoft is a company that values diversity and is always searching for individuals who are passionate, creative, and talented, with the skills and experience to help clients overcome their business and regulatory challenges. We are looking for a collaborative team player who can successfully build and deliver valuable products. If this sounds like you, we strongly encourage you to apply.
All interested candidates should send their CVs or resumes in English to careers@marvelsoft.net by June 30th.

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