Technical Writer – Documentation Team

On the job, you will:

• Learn new software features as they are released and experience the product from a user’s perspective. Often that includes installing and configuring the software, testing new features, and getting first-hand knowledge of how features work.
• Translate complex product requirements documents, technical design and implementation specifications into simple and easily understandable documentation that is consistent with the target audience. At times, you may even need to inspect the source code.
• Communicate with subject matter experts, ask them detailed questions that customers would ask, and boil down complex topics into procedures that are easy to follow, even for advanced use cases.
• Understand why the features were added and what business value the new functionality provides.
• Create user guides, online help, process documentation, functional specs and in-product support as needed.
• Write content in Markdown using an IDE (for example, VS Code) .
• Use Git for source control and version/revision management.
• Ensure documentation is properly maintained, categorized, and consistent with related documents.

• University degree in Computer Science or equivalent experience
• 3-5 years of experience as a Technical Writer
• Working knowledge of using the terminal (bash) and computer networking (TCP/IP, HTTP, web servers)
• Experience writing using the Markdown language
• Experience with Containers/Virtualization (Docker, VirtualBox, VMware, Vagrant)
• Strong English communications skills – written/verbal – English proficiency is a must (C2 level)
• Ability to adapt quickly and to easily flow with changes to priorities and projects
• Ability to work independently and as part of a team in a high-performance organization

• AWS, Azure, or other cloud services
• Kubernetes

We practice Documentation-as-Code, meaning that we:

• Store documentation files in Git version control. We use GitLab.
• Use merge requests to collaborate on files and integrate new content into the final version. Knowledge of Git branching, committing, and merging is essential.
• Enable CI/CD pipelines to test, lint, and publish the files to our online, production website automatically.
• Write content using modern IDEs, such as Visual Studio Code.
• Write using the markup language Markdown (we do not use Microsoft Word or other word processing software when creating the final version of documentation).
• Leverage open-source tools to build our workspaces, including Linux.
• Use GitLab and kanban boards to track our day-to-day assigned tasks.

What do people like about the role?

• The ability to roll up your sleeves and work with tech: load balancing, Linux, cloud platforms, web servers, and a variety of other open-source and commercial software.
• The chance to teach others by breaking down complex, technical topics into clear writing that gives the reader an Aha! moment.