IT & Ops Coordinator

IT Support & Coordination

• Serve as the first point of contact for IT-related requests and troubleshooting.
• Install, configure, and maintain Windows/Linux operating systems and applications.
• Support employees with device setup, software installation, and IT access requests.
• Manage IT helpdesk tasks, track requests, and ensure timely resolution.
• Maintain IT documentation (system setups, user guides, troubleshooting notes).

Operations Support & Coordination

• Coordinate IT asset management: inventory, procurement, and vendor relations.
• Assist with onboarding/offboarding by setting up accounts, equipment, and access permissions.
• Proactively suggest improvements for IT efficiency and security.
• Support facilities operations when needed

Network & Vendor Support

• Assist with network setup, testing, and basic maintenance.
• Provide support for Cisco/Meraki devices (switches, APs, firewalls) when needed.
• Coordinate with external vendors for equipment, servicing, and support.
• Track vendor deliveries and assist Finance with invoices and payments.
• Ensure all vendors comply with company policies, data protection, and legal requirements.
• Provide regular project and task updates.

Security & Compliance

• Support implementation of IT security policies and procedures.
• Monitor compliance with company standards and assist with audits or reporting needs.
• Ensure adherence to data protection and access control practices.

• Experience in IT support, coordination, or operations in a technical environment.
• Hands-on knowledge of Windows and Linux OS setup and troubleshooting.
• Familiarity with IT asset management and helpdesk tools.
• Strong organizational skills and attention to detail.
• Clear communication skills with a service-oriented mindset.
• Ability to work collaboratively across departments and with external vendors.
• (Nice to have) Knowledge of Cisco/Meraki networking equipment and basic network administration.