Technical Customer Support Specialist

Main tasks and responsibilities:

• Communication with our clients via phone and email daily
• Handling different client requests in a professional and kindly manner
• Having patience and a can-do attitude during conversations with customers
• Assessing clients' needs and collecting information to identify problems reported by clients and remove errors from our system
• Research, diagnose, troubleshoot and identify solutions to resolve issues
• Providing clients with information on possible solutions to the problems they reported and helping them solve them on their own
• Providing additional information in accordance with the needs and interests of our clients
• Maintenance of data regarding daily communication and transactions and the challenges and actions taken to overcome them
• Transparent, reliable and effective communication with clients, Production team members and superiors.

Desirable profile:

• Fluent spoken and written English is a must
• 1 year of experience (Customer Care/Support, Call Agent or similar experience)
• Working technical knowledge and expanded conceptual knowledge of customer service with a focus on technology practices and systems
• Ability to give concise and accurate information to customers, team members and superiors
• Kind and professional approach to customers (What can we do for you attitude toward customers)
• Ability to show empathy and understanding for our customers’ expectations or problems
• A drive to work and collaborate with different profiles of clients and coworkers
• Good problem-solving approach and attention to detail
• Ability to work independently as well as in a team

Desirable skills:

• Good organizational, prioritization, and analytic skills
• Timely and transparent communication with customers, team members and superiors
• Experience in using Google Suite products - Gmail, Google Documents, Google Calendar
• Experience in using CRM

Benefits of joining our team:

• A friendly and supportive work environment
• Access to our internal knowledge and expertise
• Challenging tasks and a chance to maximize your potential
• Internal training
• Team building and internal events
• A competitive salary
• Opportunity for professional development
• A long-term perspective in our company and IT sector