Iskustvo
Junior
Angažman
Puno radno vrijeme
Rok prijave
još 12 dana
O kompaniji
We are a Business Process Outsourcing company and Customer Care is our core.
Our professional team of highly skilled customer service agents establishes communication with your customers at any time and through any channel. We are on the market since 2002 and we have the experience and outsourcing expertise to improve your Customer Care activities.
For us, it is important to understand what leads your business to sustainability and customer loyalty. Today business is required to be agile, well-connected, innovative, client-centered and aligned with forthcoming customer needs and Trizma is a go-to provider of Customer Care solutions.
Opis posla
Are you proud of your Dutch language communication as well as problem-solving skills? Would you describe yourself as a tech-savvy person with the ability to absorb and retain information quickly? If so, you would be a perfect fit for our Help Desk Specialist position!
While providing quality technical support and presenting ideas in user-friendly language, your main duties would be:
- Talking customers through basic problem-solving processes
- Ensuring that customer faults are being worked in a manner that will result in the achievement of customer Service Level Agreement's and customer satisfaction
- Troubleshooting undocumented problems
- Allocating workload, assisting new employees and providing feedback for improvement
- Understanding the end to end processes that underpin quality customer service
- Conducting service audits
Kvalifikacije
What We Expect From You
- High school diploma
- Fluency in speaking and writing of Dutch language
- Intermediate knowledge of English language
- Advanced knowledge level of Windows OS
- Ability to troubleshoot hardware and software issues
- Technical degree in Computer science or higher level of IT knowledge is preferred
- Experience in some of the following fields is preferred: General IT HW/SW installation and maintenance, MS OS installation, connection equipment and networking, web environment or similar
- Analytical and problem-solving attitude
- Exceptional customer service orientation and team spirit
- Wilingness to work flexible shifts
Dodatne Informacije
What You Will Get From Us
- Competitive and regular earnings
- Opportunity to develop skills through paid training
- Work in a large, international team
- Advancement opportunities/Career development
There is no need for previous experience, as long as you are ready to learn and have fun during that process!
If you want to give yourself a try in the new role, apply and join us!
Only shortlisted candidates will be contacted. Good luck!
Oglas istekao?
Slični Oglasi
IT Support and Deployment
IPS Intelligent Process Solutionsremote
Lokacija
Banja Luka
Iskustvo
Medior
Rok prijave
još 14 dana
Customer Support Specialist
Amigo Gaming
Lokacija
Tuzla
Iskustvo
Junior, Medior, Senior
Rok prijave
još 12 dana
Systems Administrator
Crossvallia
Lokacija
Sarajevo
Iskustvo
Medior, Senior
Rok prijave
još 30 dana
Technical Support Analyst
Marvelsoftremote
Lokacija
Remote
Iskustvo
Junior, Medior, Senior
Rok prijave
još 23 dana
Delivery Support Associate - German language
Mplusremote
Lokacija
Remote
Iskustvo
Junior
Rok prijave
još 23 dana
Top IT poslovi u tvom inboxu
Pretplati se na Dzobs.com newsletter i jednom sedmično ti šaljemo najnovije poslove za odabranu poziciju.
Zanimanje...