Iskustvo
Medior, Senior
Angažman
Puno radno vrijeme
Rok prijave
još 13 dana
O kompaniji
How it all started…
This journey started back in 2018 with a simple and not revolutionary idea. I was studying electrical engineering in Germany and working as an intern at Bosch in Stuttgart. A big part of the team was outsourced from far away – a different continent even.
The workflow proved to be more complicated than I’d like to admit. A large language barrier, work ethic and a substantial time difference made collaboration harder than it should be. I thought that this can be done better and that the problem is not the outsourcing itself.
Opis posla
Your mission
- A central role in our support team linking development and customers
- Coordinating the support process between us (as software developers), manufacturers and customers
- Maintaining an active communication with all parties involved in the process
- In particular, being in close contact with the customer's qualified technical personnel (international)
- Reproducing sources of error in the software and hardware environment
- Create corresponding workflows to avoid and eliminate errors
- Documenting the solution process in our knowledge database
- Being responsible for release tests for our customers
Kvalifikacije
Your profile
- University degree in computer science, electrical engineering, physics, mathematics or completed training as an IT specialist in the field of system integration
- Some experience in software support
- Ability to familiarize yourself with complex IT scenarios and contexts
- Customary usage of knowledge databases to work efficiently
- Knowledge in networks, protocols and thin client devices
- Experience with Linux
- Clear ideas about criteria for user-friendly software and can put yourself in a user's point of view
- Strong communication skills, service and customer orientation
- Very good English skills (spoken and written)
Dodatne Informacije
Why us?
- In your position, you will have the opportunity to work closely with our customers to further develop our innovative software solutions, which are used on more than 1.5 million devices
- You will be part of an agile tech company on the path of growth
- We are the technological leader in an innovative IT sector
- We encourage the contribution and implementation of own ideas in the sense of extensive personal responsibility
- Our teams are characterized by an open communication culture and a strong motivation to perform
- We offer an attractive compensation package, including 25 days paid days off per year
- Stable job opportunity, without overtime work
- Possibility to do remote work in part, after training
Oglas istekao?
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