Medior, Senior
Puno radno vrijeme
Rok prijave
još 13 dana

O kompaniji

How it all started…
This journey started back in 2018 with a simple and not revolutionary idea. I was studying electrical engineering in Germany and working as an intern at Bosch in Stuttgart. A big part of the team was outsourced from far away – a different continent even.
The workflow proved to be more complicated than I’d like to admit. A large language barrier, work ethic and a substantial time difference made collaboration harder than it should be. I thought that this can be done better and that the problem is not the outsourcing itself.

Opis posla

Your mission

  • A central role in our support team linking development and customers
  • Coordinating the support process between us (as software developers), manufacturers and customers
  • Maintaining an active communication with all parties involved in the process
  • In particular, being in close contact with the customer's qualified technical personnel (international)
  • Reproducing sources of error in the software and hardware environment
  • Create corresponding workflows to avoid and eliminate errors
  • Documenting the solution process in our knowledge database
  • Being responsible for release tests for our customers


Your profile

  • University degree in computer science, electrical engineering, physics, mathematics or completed training as an IT specialist in the field of system integration
  • Some experience in software support
  • Ability to familiarize yourself with complex IT scenarios and contexts
  • Customary usage of knowledge databases to work efficiently
  • Knowledge in networks, protocols and thin client devices
  • Experience with Linux
  • Clear ideas about criteria for user-friendly software and can put yourself in a user's point of view
  • Strong communication skills, service and customer orientation
  • Very good English skills (spoken and written)

Dodatne Informacije

Why us?

  • In your position, you will have the opportunity to work closely with our customers to further develop our innovative software solutions, which are used on more than 1.5 million devices
  • You will be part of an agile tech company on the path of growth
  • We are the technological leader in an innovative IT sector
  • We encourage the contribution and implementation of own ideas in the sense of extensive personal responsibility
  • Our teams are characterized by an open communication culture and a strong motivation to perform
  • We offer an attractive compensation package, including 25 days paid days off per year
  • Stable job opportunity, without overtime work
  • Possibility to do remote work in part, after training

Oglas istekao? 

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