Medior, Senior
Puno radno vrijeme
Rok prijave
još 13 dana

O kompaniji

Behind every customer data point is a person. Behind every business decision is a person. And because every person is unique the first customer we figure out is you. Forsta is the new frontier of customer experience and research technology — a technology company with a difference. The difference is that we collaborate. We listen, we design the solution together. We adapt our market leading experience and research technology to our clients' needs, not the other way around. We exist to inform and inspire the decision makers.

Opis posla

Job Description

You're curious, detail-oriented, and a technical expert. You have exceptional time management and multi-tasking skills. You're a team player but also take the initiative to do things on your own as needed. You're driven to find the most appropriate solution for any given problem. You're as passionate about sharing your ideas as you are about learning and are unpretentious and professional in everything you do. You're driven to find the most appropriate solution for any given problem. You're committed to helping Press Ganey Forsta's clients get the most insight from their survey and other data.
● Ensure all survey development and related deliverables are produced with the highest quality and efficiency
● Review and analyze all material provided by the client to understand the requirements of the project
● Identify and raise questions about loopholes or inconsistencies between project requirements and provided material
● Assist the project manager in preparing technical notes or questions needing clarification from the client
● Proactively suggest improvements and promote best practices on question types, logic, quotas, survey structure with respondents and data quality in mind
● Work with available resources to evaluate proposed timelines and propose changes to them when the need to revise expectations comes up
● Assist the project manager to ensure client expectations are in line with what can be provided
● Work directly with the project manager and senior team members to explore custom solutions needed for meeting unique client needs
● Think outside the box to identify and solve problems that come up during planning, development, or fielding of surveys
● Continue to broaden the understanding of our platform and its offerings and proactively escalate to the lead programmer when in doubt
● Maintain and improve the level of quality and efficiency of projects through code reviews, process improvements, and new technology
● Maintain and revise internal and external technical requirements documentation to keep them current
● Jump into action when project quality and/or timing is compromised to work on quick recovery and minimize damage
● Serve as senior escalation for junior programmers, project managers, and vendors guiding them on resolving issues, answering questions, and re-enforcing processes
● Work with the lead programmer to analyze incidents, implement preventative measures, and introduce new processes and workflows
● Promote new tools and technologies that can be used to help the department to overcome obstacles or limitations
● Be innovative to create scripts/tools to help with client requests and department needs
● Assist with training and evaluating new and junior programmers by creating guides and conducting training
● Be a technical liaison between the Programming/Development/SRE and Clients/Sales/Project managers
● Set a positive example for team members and foster a good team environment
● Strive to be an expert in the field of online market research and all things surveys
● Display ownership, accountability and pride in the work you deliver
● Carry ownership of projects and provide support beyond regular work hours when needed
● Perform other related duties as required



● Excellent communication skills
● Excellent ability to multi-task and balance multiple projects and priorities
● Excellent understanding of marketing research and its data
● Minimum of 3 year experience programming surveys on the Forsta Suveys (Decipher) platform
● Strong problem-solving skills, including an ability to “think outside the box”
● Excellent understanding of logic and ability to identify errors
● No record of formal disciplinary action in the past 6 months
● Bachelor’s degree or equivalent experience
● Strong programming aptitude and knowledge of the below (minimum of 2 years working experience through a job/freelance work/personal projects):
o Python
o Linux and Bash
o HTML, JavaScript, and CSS
o JS libraries & frameworks such as jQuery, moment, Angular, React
o CSS frameworks such as Bootstrap, Materialize

Dodatne Informacije

Additional Information

This position is required to work 8AM - 5PM PST
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Interested in joining a great team?
If you have the qualifications listed above and want to join a great team, apply now!
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